Privacy Policy and Responsibility to Our Users
Effective date: July 30, 2021
At copolo.com we take great care in ensuring the privacy, security and confidentiality of our customers and web users. It is of the utmost importance that we can hold the trust of everyone who visits copolo.com, while at the same time obtaining the ability to ensure that our site is as efficient and user friendly as possible.
This Policy governs the collection and use of personal information by copolo.com, a division of H.I.S. International Tours (NY) Inc. We reserve the right to update and/or modify this Policy when needed. It is the responsibility of the user to return to this page to review updated versions of our Policy. Your use of our website is also subject to our Terms and Conditions.
When booking/purchasing travel on copolo.com: Why information is collected.
When selecting a vacation package, we require personal information in order to proceed. It is necessary to have the full names of all passengers (as they appear on travel documents), the dates of birth for each passenger and the address of the person making the booking for travel planning and security protocols, and a valid email address of the main booking client. Credit card information (full number, expiry date and security access code) is gathered for all purchases made online or through a telephone booking with one of our Travel Specialists. All this information is considered “personal information”. In the past twelve (12) months, we have gathered personal information of the types described in this paragraph.
All personal information collected during the booking process is protected by our secure network using SSL technology protocols and normal private network security systems. SSL technology also encrypts your credit card information before it is sent to the supplier / tour operator.
It is necessary to obtain your email address so we can send all itinerary information, e-tickets and other documents you may require for travel.
Booking on the phone or in person: How information is collected and stored
Our travel specialists and online support staff are consummate professionals who take the handling of personal and sensitive information very seriously. Whether a client is dealing with their representative in person, over the phone or by email, our privacy policy remains the same. Information is transferred into its permanent digital home where files are protected and encrypted. Hardcopies with personal information are disposed of safely and as quickly as possible.
Phone calls are recorded for quality assurance and training purposes and are kept temporarily on an internal secure server.
Our website does not respond to do-not-track (DNS) signals. We do not track online activities of visitors to our website over time or across third party website or online services and do not utilize third party services for such tracking.
When personal information is shared within and outside of copolo.com
Travel specialists and web reservation assistants at copolo.com use third party software and databases to process travel arrangements and also share information with the tour operator/company and with airlines or hotel providers providing the travel product (e.g., Hotels.com, etc.), as well as payment processors. Networks used to access these travel partners are highly secure and our partners only use client information such as names, dates of birth, secured credit card information, etc. for the purposes of administration with travel plans, processing payments, fraud verification, account collection (when applicable) and to enforce security protocols. Procedures when accessing external databases and our internal travel and accounting database are stringent, with security being the main priority.
We do not sell any personal information to third parties. We do not sell personal information to anyone regarding any person under the age of 16.
How sensitive personal information is handled:
This site has security measures in place to protect the loss, misuse and alteration of information that is under our control. We use special encryption tools to protect your information, so the information you share in order to purchase services will only be seen by you, by us - here at copolo.com and with the tour operator. airline or other supplier in order to complete your travel plans. For purposes of our operations, your information will only be viewed by the online representative who is processing your file and preparing your travel documents. Furthermore, a copolo.com IT support worker may have brief access to your file should an issue arise with your booking. Full credit card numbers are not visible on our end.
Should copolo.com need to charge a further amount or re-charge a credit card due to an error, then the customer will be notified before any actions are taken.
How information is collected and used for marketing purposes
A request for continued email communications relating to marketing correspondence with our customers is an opt-in choice and is not mandatory to complete a booking.
When entering a contest on copolo.com, we require an email address and basic contact information, so we may notify participants in the event that they have won. We do not use email addresses collected from contest entries to inform users of new products, services and travel updates unless they specifically opt-in to subscribe and/or enter a contest that clearly states they will be receiving these types of notifications from us. Our email newsletter contains a “web beacon pixel” which can tell us whether emails are being opened and which links are being clicked on. You can opt to receive emails in HTML form (plain text) by selecting that option using your email service provider or simply choose not to activate the “view/download photos” option, in which case the beacon pixel/analytics software will not be activated.
If you choose not to receive future marketing communications from us: you can send an email to unsubscribe@copolo.com or click the unsubscribe link at the bottom of the email communication. In the event that you may win one of our contests, we reserve the right to publish your full name and city of origin on our website.
All contest rules & regulations are posted with every contest conducted.
copolo.com does not record or monitor your web browser cookies or your IP address during routine visits to our site. Using analytic tools we are able to note the internet browser you are using to view our site. We use this information in order to optimize the functionality of our site for specific web browsers only.
IP addresses are only noted (not stored) when a travel purchase is made. This is done to guard against possible fraudulent behavior. This information is not shared with a third party.
Parameters involved with external advertising featured on the site (outside links, web cookies, etc.) are not under the control of copolo.com and are covered under separate private policies. In order to control / monitor pop-ups, web cookies, etc., please view the tool options available to you on your web browser.
copolo.com is not responsible for the privacy practices or the content of outside websites. The extended reach of copolo.com on social platforms such as Facebook, Instagram and Twitter, is not governed by the copolo.com Privacy Policy, and instead follows the rules, regulations and privacy policies of those external sites.
Who is authorized to make purchases on copolo.com?
Although this site is suitable for people of all ages, only adults over 18 years of age are able to book travel services online. If you are under 18 years of age, you may purchase travel services over the phone with a legal guardian present, or by coming into our offices with a letter of consent from a parent or legal guardian.
If you are booking travel for someone else, it is up to you to obtain consent from that individual to share their personal information (e.g., contact details, credit card numbers, etc.). Our verification procedures are designed to keep any unwanted charges from occurring on yours or a third party’s credit card.
All fraudulent purchases will be investigated and prosecuted.
Other uses for information collected through our site:
Other uses for information collected through our site may include: preventing potential illegal activity, collecting fees, resolving disputes and enforcing our Terms and Conditions.
Your rights regarding information we collect
Access to Specific Information and Data Portability Rights: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights: To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Calling us at 1-888-313-5489.
Contacting our Privacy Officer via email at: privacy@copolo.com.
Writing to us at:
Privacy Officer H.I.S. International Tours, (NY) Inc.
535 Fifth Avenue, 14th Floor
New York, NY 10017
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format: We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.]
Updates and questions regarding this Policy
We may update this Privacy Policy in the future. We will notify our users through either email communications or by placing an easily visible notice on our site. It is the responsibility of the user to return to this page to review updated versions of our Policy.
If you would prefer to arrange travel plans “offline”, please call one of our knowledgeable travel specialists at 1-888-313-5489.
If you have any questions about the copolo.com Privacy Policy or the practices of this site, you may contact our Privacy Officer via email at: privacy@copolo.com
Or by telephone at 1-888-313-5489
Or by mail at:
Privacy Officer H.I.S. International Tours, (NY) Inc.
535 Fifth Avenue, 14th Floor
New York, NY 10017